POPIA Compliance

Our Commitment

ReLivR is committed to protecting the privacy, confidentiality, integrity and availability of personal information entrusted to us. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), applicable regulations and industry best practices.

Eight Conditions for Lawful Processing

We process personal information in line with POPIA's eight conditions:

• Accountability
• Processing Limitation
• Purpose Specification
• Further Processing Limitation
• Information Quality
• Openness
• Security Safeguards
• Data Subject Participation

We regularly review our procedures and controls to maintain ongoing compliance.

Information Security Measures

We implement reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction. These include encryption, secure hosting, access controls, authentication mechanisms, audit logs, staff awareness and periodic security assessments.

Operators & Third Parties

We may engage operators and service providers — including hosting providers, payment processors, identity-verification providers, analytics providers and customer-support services — to help run the Platform. We require them to process personal information only on our instructions, maintain appropriate safeguards and comply with applicable data-protection law.

Data Breach Notification

Where we have reasonable grounds to believe personal information has been accessed, acquired or disclosed by an unauthorised person, we will investigate and, where required by law, notify affected data subjects and the Information Regulator as soon as reasonably possible — through the Regulator's designated eServices portal — with enough information for affected individuals to take protective measures.

Information Officer

We have appointed an Information Officer responsible for overseeing POPIA compliance, responding to data-subject requests, managing security incidents, and liaising with the Information Regulator.

Complaints

If you believe we have processed your personal information unlawfully, please contact our Information Officer above. You also have the right to lodge a complaint with the Information Regulator of South Africa or to seek other remedies available under applicable law.