Privacy Policy

1. Introduction

ReLivR is committed to protecting your personal information and processes it in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law. This policy explains what we collect, how we use it, who we share it with, and your rights.

2. What We Collect

• Identity and profile information — your name, display name, profile photo, headline, skills, and any bio or services you add
• Identity verification — your South African ID number, collected at sign-up to confirm you are a real person. It is encrypted at rest, never shown to other users, and used only for verification and fraud prevention.
• Contact information — email address, phone number, and physical or campus address
• Account information — login credentials and preferences
• Payment and transaction information — once payments are enabled
• Location — your campus or area (which you choose from a list) helps facilitate tasks. Separately, if you tap "Sort by distance" on Browse Tasks or Local, your browser asks your device for its current position and uses it — on your device only — to sort results by proximity. That coordinate is never sent to or stored on our servers; it exists only in your browser for that browsing session.
• Communications — messages with other users and with support
• Technical and device information — IP address, device/browser type, a hashed identifier derived from your browser (used to detect new sign-ins), cookies, local storage and usage data
• Content you create — tasks, bids, reviews and ratings, and (for businesses) listings and deal posts
• Social and activity information — the users and businesses you follow and the deals you redeem

Some information (name, email, password) is required to use the Platform; other information is optional.

3. Lawful Basis for Processing

We process personal information where you have consented, where it is necessary to perform our contract with you, to comply with a legal obligation, to protect a legitimate interest, or as otherwise permitted by law — consistent with POPIA's eight conditions for lawful processing.

4. How We Use It

We use your information to create and manage accounts, match users with taskers, process payments, facilitate communication, verify identity and prevent fraud, provide support, improve and secure the Platform, comply with legal obligations, and send service-related notifications. We do not sell your personal information.

5. Who We Share With

We share personal information only as needed to operate the Platform:

• A licensed payment processor, if and when in-app payments are enabled — none receives your data today, because ReLivR does not process payments
• Cloud hosting and database providers (e.g. Railway, Vercel, Neon)
• Image-hosting providers for photos you upload (e.g. Cloudinary)
• Authentication and email providers (e.g. Google / Gmail, and email-delivery services)
• Analytics providers that help us improve the Platform
• Other users and businesses when you interact — for example, your display name is shared with the other party when you post a task, bid, message or leave a review; and when you redeem a business's deal, your name is shared with that business. Your public profile and reviews are visible to other users.
• Law enforcement or regulators where required by law

6. Cross-Border Transfers

Some of our providers process or store information outside South Africa, including in the European Union and the United States. Where information is transferred across borders, we ensure an adequate level of protection consistent with section 72 of POPIA.

7. Data Retention

We keep personal information only as long as necessary, then delete or anonymise it. Account data is kept while your account is active (and anonymised when you delete it); payment records are kept for the period required by tax and financial-record laws (generally up to five years, once payments are enabled); support communications and security logs are kept for a limited period; and consent records are kept until you change them. We may retain information longer where required by law or to resolve disputes.

8. Your Rights Under POPIA

You may access your information, correct it, request deletion (where permitted), object to certain processing (including direct marketing), withdraw consent, and request a copy of your data in a portable format. You can download your data and delete your account at any time from Profile → Security. You may also lodge a complaint with the Information Regulator.

9. Automated Processing & Profiling

We use limited automated processing to operate the Platform — for example, matching tasks with taskers, calculating a reliability score from on-platform activity, and screening for fraud and abuse. These do not produce legal consequences for you without human involvement, and you may contact us to query a decision that significantly affects you.

10. Children & Special Information

ReLivR is intended for users aged 18 and older and is not directed at children. We do not knowingly collect personal information from children, and we do not seek to collect special personal information (such as health, race or biometric data). Please do not submit such information through the Platform.

11. Direct Marketing

We send service-related messages (security, account and task notifications) as part of providing the Platform. We only send marketing communications where permitted by law, and you can opt out at any time using the unsubscribe option or your notification settings (Profile → Security), where you can choose instant, daily-digest, or no activity emails.

12. Security

We use encryption in transit and for sensitive data, access controls, JWT-based authentication, audit logs, rate limiting and periodic security reviews. If a data breach occurs, we will investigate and, where required by law, notify affected users and the Information Regulator as soon as reasonably possible.

13. Contact

Information Officer: Uthando Mkwanazi — uthando.mkwanazi@gmail.com
General queries: support.relivr@gmail.com