Terms of Service

1. Introduction

These Terms govern your access to and use of the ReLivR platform, including our website, apps, features and related services (the "Platform"). By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, and any referenced policies.

ReLivR is a technology platform that connects people who need everyday tasks done with independent taskers who can help. Unless stated otherwise, ReLivR is not the provider of the requested services and is not the employer, agent or representative of any tasker. We may update these Terms and will give reasonable notice of material changes where required by law.

2. Eligibility

You must be at least 18 years old (or have the consent of a parent or legal guardian where permitted by applicable law) and have the legal capacity to enter into this agreement. ReLivR is launching at Rhodes University and expanding from there, but an account is not restricted to any single campus.

3. Accounts

When registering you agree to provide accurate, complete and up-to-date information and to keep your login credentials secure. You may create only one account per person and may not transfer, sell or share your account. We may suspend, restrict or terminate any account that contains inaccurate information, violates these Terms, or poses a risk to the safety, security or integrity of the Platform.

4. Acceptable Use

You agree to use the Platform only for lawful purposes. You may not:

• Use the Platform for unlawful, fraudulent, deceptive or misleading purposes
• Request or deliver illegal goods, stolen property, weapons, controlled substances or hazardous materials
• Harass, threaten, discriminate against, intimidate or abuse other users, taskers or ReLivR staff
• Provide false information, impersonate another person, or create multiple accounts for deceptive purposes
• Circumvent payments, fees or processes established by ReLivR
• Cause harm, injury, property damage or unreasonable inconvenience to others

We may investigate suspected violations, suspend or terminate offending accounts, and cooperate with law enforcement where necessary.

5. Intellectual Property

The Platform and all related intellectual property are owned by ReLivR or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, scrape, resell or sublicense any part of the Platform, or use our branding, without our written consent.

6. Payments & Platform Fees

ReLivR does not currently process payments. You agree the price with the other User and settle it directly between yourselves. ReLivR is not a party to that payment, does not hold funds, and charges no commission on it.

If we introduce in-app payments or escrow in future, they will be operated through a licensed payment provider, and any service, platform, processing or cancellation fees will be disclosed to you before they apply. Fees will not be applied retroactively to work already agreed.

7. Subscriptions & Billing

ReLivR may offer optional subscriptions that unlock premium features. Subscriptions are billed in advance on the cycle you choose (monthly or annually) and renew until cancelled. By subscribing you authorise ReLivR or its payment processor to charge your payment method for applicable fees and taxes. We will give reasonable notice of material pricing changes.

8. Refunds, Disputes & Chargebacks

Payments are generally final and non-refundable except where required by law or approved by ReLivR. You may raise disputes through our support channels; ReLivR may investigate and, where appropriate, issue partial or full refunds, reverse payments or withhold funds. You may cancel a subscription at any time in your account settings — cancellation takes effect at the end of the current billing period, with no partial refund for unused time unless required by law. Fraudulent or abusive chargebacks may result in suspension or termination.

9. Disclaimer & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. ReLivR does not guarantee the conduct, quality, suitability, legality or performance of any user, tasker or third party. To the maximum extent permitted by law, ReLivR is not liable for indirect, incidental, special or consequential damages, and our total liability will not exceed the total amount you paid through the Platform in the six (6) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Termination

We may suspend, restrict or terminate your account for violations of these Terms, fraud, false information, or risk to the Platform or its users. You may close your account at any time after resolving pending transactions. On termination, your right to use the Platform ends; we may retain certain information as required by law (see the Privacy Policy).

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have exclusive jurisdiction over any dispute, subject to applicable consumer-protection law.